AI in ITAM: how AI could transform ITAM

Where AI fits in ITAM

AI can enhance ITAM in multiple ways. It can improve discovery and inventory by identifying patterns in usage data, helping you spot assets and software installations you might otherwise miss. For license optimisation, AI can recommend the best allocations based on actual usage, reducing overspend. It also supports compliance and risk management by using predictive analytics to flag potential issues before audits occur.

The benefits of AI in ITAM

AI isn’t just flashy tech, it delivers real results. By bringing AI into your ITAM processes, you can:

• Increase accuracy: reduce errors in asset and license data
• Boost efficiency: automate repetitive tasks and free up your team’s time
• Control costs: optimise license usage and avoid unnecessary spend
• Reduce risk: identify compliance gaps and security vulnerabilities

Practical ways to start using AI

You don’t need a full-scale AI rollout to get started. Focus on practical steps:

1. Automate data collection: use AI-powered discovery tools to maintain a real-time asset inventory
2. Leverage predictive analytics: forecast license needs and potential compliance issues
3. Integrate with existing ITAM systems: AI works best when it complements your current tools
4. Focus on actionable insights: ensure AI outputs clear recommendations, not just data

Challenges to be aware of

AI is powerful, but there are some challenges to consider:

• Data quality: AI relies on clean, complete data. Poor data limits effectiveness
• Complexity: some AI solutions require expertise to interpret results
• Cost: initial investment may be significant, but ROI often comes from efficiency gains and cost savings

The future of AI in ITAM

The future of AI in ITAM will be shaped by smarter, more integrated automation. Expect AI to handle increasingly complex tasks, from predictive maintenance to license optimization. It will deliver deeper insights and greater integration across ITAM, ITSM, and FinOps platforms, making it easier for your team to make informed decisions. While AI will never replace human expertise, it will become an essential tool for improving efficiency, reducing risk, and driving cost savings across your IT assets.

AI in ITAM isn’t a replacement for human expertise. It’s a tool that helps you make better decisions, reduce errors, and save money. By understanding where AI fits and starting with practical steps, you can make your ITAM smarter and more effective today.

What good SAM delivers in 2026

It’s not just about counting licenses. Good SAM reduces waste, mitigates risk, and enables confident software decisions every day. With the right tool, SAM evolves from a compliance exercise into a strategic asset, one that drives operational efficiency, cost savings, and informed IT planning.

Take control of your IT asset management strategy

Discover how to improve visibility, optimise licensing, and reduce risk with AI-powered ITAM insights. Contact us today to see how License Dashboard can help you get more from your IT estate.